Frequently Asked Questions

Stage 1 (Cellar Claims) ended on 12/14/23 (extended from 12/8/23). Bottles unclaimed by 12/14/23 were forfeited in accordance with the court-ordered Sale Order.

For cases such as these, a compromise was reached in bankruptcy court allowing customers to choose unclaimed bottles by paying 21% of the purchase price of their miscellaneous product while applying the full purchase price to any unclaimed bottle(s) of their choosing. Over 100,000 bottles were made available for selection. After the initial Dec. 14th claim window closed, all eligible UC account holders received an email inviting them to participate in this process.

We’re currently estimating 6-8 weeks from the date of purchase for the order to be shipped. Please note this is an estimate, not a guarantee.

All wine has been stored in a specialized, temperature-controlled facility during Underground Cellar's ownership. This continued under the management of the U.S. Bankruptcy Trustee appointed during the bankruptcy process.

Orders may arrive in multiple shipments, depending on bottle location and availability. In addition, the maximum case size Fedex will ship is 12 bottles so larger orders are guaranteed to ship in multiple shipments.

Please immediately contact our claims support team at support@wineclaimsportal.com and include your order # and the correct address in your message. Please note LCC is not responsible for incorrect shipping addresses entered at checkout.

All orders are shipped via UPS with tracking and adult signature required.

Shipping costs were established during the bankruptcy court proceedings, and a full review of the court-approved terms & conditions in the fulfillment notice, can be found here. They include labor and material costs associated with locating and retrieving each bottle in the warehouse as well as packaging each case. While typically most businesses cover these costs and do not include them in charges to customers, Underground Cellar is no longer an actively operating business able to pay for warehouse operations and these services must be factored into the overall costs. Please note that shipping costs are assessed by the case, not bottle -- if you order 1 bottle your shipping cost would be the same as 12 bottles.

Note: During Stage 3 (currently active), shipping and fulfillment costs have been discounted.

You do not. Submission of an order through the claims portal represents a full & complete order and you do not need to do anything else.

You absolutely can. However, please note that shipping costs are assessed by the case, not bottle -- if you order 1 bottle your shipping cost would be the same as 12 bottles. To reduce per-bottle shipping costs,if you place multiple orders you should optimize your selection so that each order consits of a multiple of 12 bottles.

It was not, however your card may have a duplicate pending charge. We use Shopify, a trusted eCommerce platform to process orders and payments. If the charge remains on your card after 7 business days, please contact us.

In accordance with the terms established in bankruptcy court, the claims portal is now redirected from the undergroundcellar.com website, and e-mail and/or SMS notices will be distributed by November 27th, 2023.